Job Description for Concierge

The job description for a concierge varies based on the type of facility where the job is held. Individuals who work as concierges are employed in the travel industry. The most common location for this type of job is at a hotel. Others may work in resorts, casinos, and on cruise ships. The primary goal of the concierge position is to ensure that guests have a pleasant experience.

Types of Job Training

The responsibilities of a concierge will range widely based on the needs of the visitor. As a concierge, you will need to be flexible and accommodating. You have to be knowledgeable about the venue and the surrounding area. You need to know what the facility can offer to them in any number of special circumstances. Responsibilities often include a large number of tasks done on a daily basis.

• Communication Responsibilities: Communicating with the customer is often the first responsibility of the concierge. This includes speaking to them over the phone and in person. The concierge is the go to person for any of the customer's needs and questions. Good communication skills are vitally important.

• Educate the Guest: The concierge also provides all the information that guests needs to enjoy their stay. This may include providing information on the facilities available and the services able to be booked. It may also include providing information on travel routes, available tours, schedules for outings and transportation availability.

• Gather Information: Often, the concierge has a wide range of pamphlets and brochures available for guests. The concierge will hand these out as needed. The concierge may make recommendations about activities that suit the guest. They will need to have a full understanding of the events to educate the guest. In addition, concierges often have maps to provide guests with travel information. They need to be familiar with the surrounding area.

• Handle Bookings: The concierge may handle bookings for special shows for guests. The concierge may help with obtaining tickets and setting appointments for guests as needed. Often, the concierge makes reservations for guests. This is especially true in facilities that are more formal.

The concierge is often on hand throughout the visit to answer questions and to make recommendations. They greet guests and welcome them. They are the experts at the hotel on the tourism industry in the city they are.

To become a successful concierge, an individual needs to demonstrate specific skills. Most will need some post secondary education, often in the hospitality and tourism industry. Education is not all that is necessary. In addition, a successful concierge will have good problem solving skills. Good organizational skills are also necessary to succeed in this type of job. Communication skills are essential since the professional needs to communicate with guests clearly. Having the ability to speak a second language can also be helpful.

In many cases, the concierge needs to be able to manage schedules and sometimes people. In some facilities, the concierge may have management duties including maintaining guest records and managing hotel staff.

Once you work as a concierge, the job description of a concierge may change slightly. Those with experience are promotable to a chief concierge position in which they handle other concierges scheduling and management. Many individuals use this position as a stepping-stone into management in the hotel industry.

With concierge experience, an individual may be qualified to be an assistant in the front office of the facility. On cruise lines, they may be qualified for a ship's purser position. Those who step into the management aspect of the industry may be qualified to manage staff, work as a sales manager or a general manager.

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